Privacy Policy

Last updated: July 2026

This Privacy Policy describes how we collect, use, and protect your personal information when you use our AI chatbot and contact form widget platform.

1. Information We Collect

1.1 Account Information

When you register for an account, we collect your name, email address, and company name. This information is used to create and manage your account.

1.2 Chatbot & Contact Form Data

When visitors interact with the chatbot or contact form on your website, we collect the data they submit — including name, email, phone number, and message content. This data is stored securely and is accessible only to you through your dashboard.

1.3 Usage Data

We automatically collect certain information about how you use our platform, including chat counts, feature usage, and page views. This helps us improve our service.

2. How We Use Your Information

  • To provide and maintain our AI chatbot and contact form services
  • To send you email alerts when leads are captured through your forms or chatbot
  • To process payments and manage your subscription
  • To improve our platform and develop new features
  • To communicate with you about service updates and support requests

3. Data Storage and Security

All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3. We implement industry-standard security measures including firewalls, access controls, and regular security audits to protect your data.

4. Data Retention

We retain your account data for as long as your account is active. Lead data and chat history are retained until you delete them or close your account. Upon account deletion, all associated data is permanently deleted within 30 days.

5. Third-Party Services

We use the following third-party services that may process your data:

  • Payment Processing: Razorpay handles all payment transactions. We do not store payment card details.
  • Email Delivery: We use your configured SMTP server or our default mail server to deliver email alerts.
  • AI Model Provider: Chat messages are processed through third-party AI APIs to generate responses.

6. Cookies

We use essential cookies for authentication and session management. These are necessary for the platform to function. We do not use tracking cookies or third-party advertising cookies.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and associated data
  • Export your lead and chat data
  • Withdraw consent for data processing

To exercise these rights, contact us through the contact form on our website or email us at the address provided in your dashboard.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through your dashboard. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact

If you have questions about this Privacy Policy, please reach out via our contact form or through the support channels available in your dashboard.